Frequently Asked Questions

Everything you need to know about your SERENEDE experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At SERENEDE, we prioritize ethical manufacturing and high-quality textiles. We work closely with our suppliers to ensure fair labor practices and premium fabric durability.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.